How to install additional polling agent


Step 1: Login to Nectus Portal in the home page. Select Settings -> Global Monitoring Settings.

Step 2: Next, select Distributed Agents to get the list of configured agents. Click on Create button to create a new poller agent.


Step 3: Now, provide a valid and unique name to the agent. Here, the Distributed Agent Name is “Regional USA Polling“. Select the enabled checkbox and click on Ok to create the poller object in the main server.

Note: Once the agent installation is complete, the RED changes to GREEN.

Additionally, the status of configured agent can also be checked on home page near the search icon.

Now, let’s start the installation on the Additional Polling Agent Server.

Step 4: After the download is complete, double click on the exe file. Installer window opens up. Click on Next to proceed with the installation.

Step 5: Go through the License Agreement carefully and then click on the Agree button.

Step 6: Select Additional Polling Agent in the Installation Type window and click on the Next button.

Step 7: Select the relevant options. Click on the Next button.

Step 8: Select the destination folder. Make sure, a minimum of 2GB of disk space is available in the selected drive. Click on the Next button.

Step 9: Next, provide the same name in the Additional Agent Name as in step 3. Fill the main polling agent IP address in the textbox and click on the Next button.

Step 10: Warning: Ensure that we open 10167 and 10168 ports between the new and main agent. If not, below error message will pop up.

Step 11: Then, key in a password to integrate the agent with the main server database.

Step 12: Log in to the main server and go to C:\Program Files\Nectus\Web\Apache24\htdocs\protected\config\ path and open database.ini file.

Step 13: Copy the password of vconsole username and paste it on the additional agent installer password textbox and click on the Install button.

Step 14: Once the installation completes, click on Next to proceed further.

Step 15: Finally, click on the Finish button and close the window.

As mentioned earlier, the additional poller status automatically converts to GREEN after successful installation.

Congrats! We have successfully installed the additional polling agent and integrated it with the main server.


Nectus not impacted by Log4J (CVE-2021-44228) Vulnerability

Nectus doesn’t use Apache LOG4J in any of its modules and is not impacted by recent Log4J (CVE-2021-44228) vulnerability.



How to Manually Generate a Process Dump using Process Explorer


There may be times where a process dump file (or files) are required to troubleshoot a specific problem. The steps in this document walk through the process of generating a dump file using Process Explorer for IBM Support analysis. While the example used covers the tm1sd.exe process, the same steps can be followed for any process on the operating system. NOTE: You may follow a very similar approach using only Windows Task Manager, however Windows Task Manager will not allow you to choose a dump file location. This step is important if your application consumes a lot of memory and you do not have enough disk space on your Windows drive (C:).

Resolving The Problem

  1. Download Process Explorer
  2. Locate your Process Explorer executable, procexp64.exe.
  3. Right-click the process and select run as an Administrator.
  4. When Process Explorer has opened, look for the process/executable name in the Process column.
    • If more than one process with the same process/executable name exists, hover over the executable and review the Services parameter and confirm that the details match what you are expecting.
  5. Once the correct process has been found, right-click the process and select Create Dump > Create Full Dump
  6. When prompted, specify the directory where you wish to write the dump file to.
    • Ensure that the disk you are writing to has enough space to write the file.
    • The file will be close to the size of the memory used by the process.
  7. After you click the Save button, it can take a few minutes for the file to finish writing to disk.
    • During this time the process will freeze until the dump has been written.
  8. The resulting dump file should be compressed and provided to IBM Support for review.