Suppressing excessive E-mail alerts during site level network outages

When whole site power outage or network maintenance is in progress it is default behavior for Nectus to send individual DOWN alerts for each device in that site possibly resulting in hundreds of DOWN e-mail alerts followed by the same amount of UP e-mail alerts sent out to all configured alert recipients.

In version 1.2.53 Nectus introduced a feature that allows user to reduce number of alert e-mails during site level network outages to only specifically designated devices called “Gateways”

For each site user can designate some of the devices as “Gateways” and following alert rules will be applied:

1. If all the Gateways in given site are DOWN, Nectus will not send DOWN alerts for regular devices located in the same site.
2. If at least one Gateway in given site is still UP then Nectus will send individual DOWN alerts for all of the devices detected as DOWN.
3. If all the Gateways in given site recovered from DOWN to UP, Nectus will not send UP alerts for regular devices located in the same site.
4. If at least one Gateway in given site is still DOWN then Nectus will send individual UP alerts for all of the devices detected as UP.

To configure Site Gateways right click on Site and select Properties

Press “Site Gateways” Button

Select devices that you want to be gateways for given site and press Save button